The FP7 EXTEND project launched Help-Desk services on the official website of the project at the end of July (www.extend-ict.eu/helpdesk).

The Help-Desk services will provide guidance and support in relation to the procedures of participation in the Information and Communication Technologies (ICT) theme of the EC 7th Framework Programme (FP7) to ICT research actors from all Eastern Europe and Central Asia (EECA) countries.

Inquiries in the help-desk can cover all aspects of participation in FP7, as information on open Calls, finding partners, proposals eligibility, and communication with European Commission (EC). In addition the Help-Desk offers a Glossary of acronyms, rules and definitions used within the domain of European Union’s Science & Technology (S&T) programs, Frequently Asked Questions (FAQ) area providing a quick reference to basic aspects of participation in FP7 and a Feedback form, for the quality control of the services offered.
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Most of the services are provided via e-mail but telephone calls are also possible. Inquiries can be submitted in countries’ national languages, but all responses will be given in English. The Help-Desk will respond within 2 working days from the first call/inquiry. All inquiries will be handled by the local partners of the project through competent and well-trained on FP7 experts.

This service is expected to enhance the participation of ICT actors from the Eastern Europe and Central Asia countries in the research programs of FP7.

Visit EXTEND’s Help-Desk now at: www.extend-ict.eu/helpdesk